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  1. Vitil Training - Home

    VITIL Training help companies improve the quality of their IT services by developing and delivering bespoke and accredited IT Service Management training.
    itil2
    it service management1
    service delivery1
    iseb1
    service support1
    accredited training1
    foundation course1
    bridge courses1
    version 31
    itil framework1
    red badge1
    itil version 21
    mark cleary1
    managers course0
    superior training0
    vitil training0

    www.vitiltraining.co.uk - 2009-03-09

  2. What is ISO/IEC 20000?

    A resource site for information on ISO20000
    ISO2
    20052
    IT Service Management1
    IEC 200001
    ITIL Version 31
    management processes1
    process approach1
    Service delivery process1
    ITIL Version 21
    Relationship processes1
    Release processes1
    20000-11
    20000-21
    Control processes1
    Resolution processes1
    worldwide standard1

    www.iso20000tools.com - 2009-02-10

worldwide standard1 release processes1 it service management1 change management2 itil2 itsm1 service delivery process1 resolution processes1

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